In the repair process of ceramic tile processing equipment, if there encounter some mechanical failures that you can not solve by yourself, you must contact the equipment manufacturer to solve it. Then, what do you need to do when contacting the equipment manufacturer to repair the machine?

　　 1. When contacting our after-sales personnel, it is best to communicate directly with the person who responsible for operating the equipment, accompanied by a person who can communicate in Mandarin, to avoid communication obstacles, and prepare tools such as tape measures for backup.

　　2. Contact our after-sales personnel through a series of mobile phone software that can make video calls, such as WeChat and Whatsapp. After the video is connected, click the "replace camera" button on the mobile phone software interface, and aim the rear (main) camera of the mobile phone at the malfunctioning device and keep it stable. In this way, our after-sales personnel can roughly know what is wrong with the equipment through the video.

　　3. After our after-sales personnel confirm the model and type of the equipment with the customer, please aim the rear (main) camera of the mobile phone at the specific component that is malfunctioning, and explain the cause of the malfunction in detail. For example, if there is a chamfering and edging machine, one of the chamfering wheels is broken. Then you need to let your mobile phone take a picture of the broken chamfering wheel, and explain the situation when you find the fault: when and what processing technology, what happened to the chamfering wheel, whether it will turn, and whether the power is insufficient, etc. And what kind of product was processed when the failure occurred.

　　4. Our after-sales personnel will quickly lock some parts related to the failure after listening to the detailed instructions of the customer. At this time, they may order you to disassemble, measure, or test run certain parts of the equipment. When the after-sales personnel describe some unclear parts, please cooperate with the after-sales personnel to point out the corresponding parts to the after-sales personnel by hand, confirm the position of the parts before disassembling or measuring, and our after-sales personnel will judge and guide you Maintain.

　　 5. If you need to adjust various parameters of the equipment, please point the mobile phone camera to the interface of the CNC operating system, enter and change the parameters, confirm and return under the guidance of the after-sales personnel.

　　 For the processing equipments that are not produced by our company, we recommend that customers consult the original manufacturer as much as possible. After all, although some manufacturers produce equipment with similar functions, the production process and materials are different. We don't know what type of parts and equipment other manufacturers use, so it is naturally difficult to answer such questions.